Allan has been using Canada Computers & Electronics for a while, but for some reason, I was not onboard. I thought they were a small outfit that wouldn't have a good selection or good prices. Wrong! They have a full selection, very good prices, and excellent customer service.
Right after we moved, we needed three computer-related purchases in a row. When it rains, it pours, eh?
First my computer wouldn't connect to the internet, and we suspected it needed a new wireless card. At the store, we didn't have the right information, and bought the wrong one. Allan returned it the next day, very easily, and came home with the correct card (which was less expensive).
Next, setting up our TV and Roku, we couldn't get a decent connection. It's a good thing we already knew that Roku works great, or we would have thought the whole streaming thing was crap. In the last two places we lived, the distance from router to Roku was much greater, and our connections were always fine. Now we're in a smaller space, the router is much closer to the Roku, and we can barely connect. We find this very strange!
I did some research online, and thought we should try a wifi range extender. Back to Canada Computers: another good selection and very good price. (The range extender solved the problem, and we intend to buy a second one, to cover both our wireless networks, the ISP and the VPN.)
Then, most annoyingly, my external hard drive failed. That's my backup, all my photos, my own writing clips, and whatever else. Yup, I failed to backup my backup. Photos from trips are also on CD, and some are on Flickr, so it wouldn't be a total loss. But it wouldn't be fun.
We went straight to Canada Computers. They told me how their data recovery service works: a minimum of $20, and if they can't recover the data, they'll let you know and you can collect the drive, no further cost; if they can recover it, it's $80 per hour for labour, and usually runs around $200. I expected to pay around $200, so that seemed fine. I also had to buy a new external, someplace for them to save the data if they could recover it. (It's been an expensive move!)
Two days later, they called to say the data was recovered. When we picked it up, we were very pleased to be charged only $80, the minimum one hour of labour. That kind of honesty gives me a really good feeling about going to Canada Computers again.
Also, although I always call them "Canada Computers," the store is actually "Canada Computers & Electronics". They sell TVs, home appliances like refrigerators, and small appliances like coffee makers and toasters. Their staff actually knows about the products they sell, and their prices are competitive. Good bye, Best Buy and Future Shop!
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