things i heard at the library: an occasional series: #24

I have a TIHATL double-header today, plus a bonus round.

A customer asked for something by Omar Tyree. We had only one copy of one title, and that was in a different branch. I asked if I could get her something with a similar vibe, and she was up for it. Turns out she has read all of Tyree's work -- she loves it and wanted to re-read. So yes, more authors like that would be good.

I had never heard of Tyree, but Google told me he is considered an urban griot. (I see by the author's website that he is much more than that, but I was specifically looking at his fiction.) "Urban griot" made me think of Junot Diaz, and with a bit more searching I also found Akhil Sharma. She took one book by each author -- so I've already struck gold -- and then I thought of Walter Mosley.

I asked, "Do you like mysteries?" She said, sure, why not, I'm always looking for good things to read. "Have you read Walter Mosely?" Nope, she doesn't know him.

As we're walking over to the mystery section, I'm talking up Mosley, and at the same time I'm thinking, I hope she doesn't think I'm giving her these books because she's black. So now I'm having two conversations. Speaking to the customer, I'm all chipper and bright -- "...great characters, a real "street" vibe..." -- and speaking to myself I'm second-guessing. Oh shit, I hope this isn't offensive... Should I say, I'm not recommending this because you're black? No, that would be even worse...

The customer was very friendly and appreciative. She left with three books by three authors that were new to her, so that is a very successful readers' advisory interaction. Plus, I told my inner voice, Diaz and Sharma are not African American. Inner voice pointed out that all three authors are people of colour...

(I wasn't seriously worried. Just some thoughts.)

(I haven't read Junot Diaz since his debut "Drown," a very long time ago. I put The Brief and Wondrous Life of Oscar Wao on my list.)

* * * * *

A customer took a chair that staff use and brought it over to a table, where she was helping supervising her husband on the computer. The chair she took is not quite behind the information desk, but nearby. Pages use it while they sort books on carts.

My colleague told the customer that the chair was for staff, and pointed out which chairs she could use -- and there were many of them.

Ridiculous customer: No one's using it now!

Library worker: Not right at this moment, but the staff who needs that chair will be back in a few minutes. You can use any of those chairs over by the window. Would you like me to help you get one?

RC, pointing to the staff chairs behind the information desk: I want one of those chairs!

LW: I'm sorry, those are not for customer use. They are for staff use. You can use any of the chairs over th--

RC: I have a back problem! I cannot carry chairs! You are being so rude and unhelpful!

LW: I'm sorry you feel that way. Would you like me to--

RC: I want to speak to the supervisor!

LW: That would be me. I think you'll find that anyone you speak to will tell you the same thing. I can give you the manager's name and--

RC:  Give me that! I want to speak to the manager!

LW: Here is her card. She will be in--

RC: Where is she! I want to speak to the manager!

LW: The manager is not here in the evening. She will be in tomorr--

RC: Where is she! I want to speak to the manager!

LW gives RC our manager's card, RC stomps off to where she's sitting -- about 2 metres away -- and calls. The call, of course, goes straight to LW at the info desk. LW acts like she doesn't know who the caller is, and puts RC through to the manager's voicemail.

RC leaves an angry message about how library staff prevented her from using her preferred chair and will be responsible if she experiences back pain. Later that evening, we see her leaning all the way over with her elbows on the table. Not a position usually associated with back pain. Dozens of empty chairs are nearby.

* * * * *

The best thing about summer at the library: teens looking for summer reading! There are more adults looking for reading material for the summer, too, but the teens are on a mission. The youth area is full of teens combing the shelves on their own, but my favourites are the ones who approach the desk: "Do you know any good books I can read?" The hot titles and top authors are all out, so it requires skilled and enthusiastic library staff to put books in their eager hands. And this, my friends, is the absolute best part of my job.

No comments: