Further to the saga of dumping Rogers, this morning I ordered internet service through TekSavvy. (I had already called for information on how to switch and called Rogers to cancel my service.)
The customer service rep was friendly, knowledgeable, and helpful. I wasn't 100% certain of my disconnect date with Rogers, so after I hung up with TekSavvy, I called Rogers, just to double-check. Ever since cancelling Rogers, we've been inundated with calls, paper mail, and email offering us deep discounts to return. I expected more of the same, but I didn't expect this.
LK: I recently cancelled my Rogers services. I already have a disconnect order, and I need to check on the date of the disconnect. Are you able to help me with that?
Rogers: Why are you leaving Rogers? Are you unhappy with the service?
LK: I appreciate your asking, but I am cancelling my service, and I'd prefer not to discuss it. Could you please check the date of my disconnect order? I believe it is March 6.
Rogers: May I just check on a few details of your account?
LK: Yes, of course.
Rogers: Your address is 35 Elmwood Avenue, Mississauga?
We last lived on Elmwood Avenue on January 1, 2007. Our address on Elmwood Avenue was number 25.
LK: No, that is not my address.
Rogers: And your email address is bobby@dhl.com?
LK: No. I don't know what that email address is. Could you please confirm the date of my disconnect order?
Rogers: May I ask why you are leaving Rogers?
LK: I'd really rather not go into it, as I am definitely leaving. Could you please confirm the date my service will be disconnected? I believe it is March 6.
Rogers: You have until March 11 to return your Rogers equipment.
LK: Yes, I know that. I was told that service would be disconnected on a certain date - I believe it's March 6 - and then I have until March 11 to return the equipment. I'm trying to confirm the date of service disconnection.
Rogers: That would be March 11.
LK: Are you sure of that?
Rogers: Yes. You unplug all the equipment and that's when your service ends.
LK: My service ends the day I unplug the equipment? I was originally told that service would be disconnected on one day, then there was a five-day grace period to return the equipment. Could you please confirm the date of the actual service disconnection?
Rogers: Could you hold a moment please?
Hold.
Rogers: Hello, thank you for holding. Your disconnect date is March 6. You have until March 11 to return the Rogers equipment. Is there anything else I can help you with today?
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