8.26.2011

follow-up: cuisinart honours its warranty

This earlier post - "we work to buy things that are built to die so that we must work to buy more things that will break" - was not meant to be about the trials and tribulations of my coffee maker, but I do want to finish that part of the story.

Although the damn thing broke after only 13 months of use - and although I was very annoyed at having to ship it at my own expense to the service centre - and although I was even more annoyed that the warranty also required me to pay the return postage - a new Cuisinart electric percolator has just arrived on my doorstep, 14 days after we mailed off the broken one. The new one still includes Cuisinart's three-year warranty. Perhaps if they have to replace enough of them, they'll start making them more durable.

Also, I did not have the receipt for the broken percolator. It seemed like I had every receipt for every item I've ever purchased, except that one. The coffee maker itself has a serial number, and from that the company can tell when it shipped to the store. You just have to hope it wasn't sitting in the store for two years before you purchased it.

The cheapo Proctor-Silex drip machine we bought to keep me caffeinated in between electric percs did survive the two weeks. I'll now put it back in its box and keep it in the basement for the next coffee emergency.

11 comments:

sassy said...

You fared better than I did with my Cuisinart coffee machine, it stopped working less that a year after I bought it and when I contacted the company was told that if I shipped it at my cost and included $25 for return shipping they would fix it.

I passed as that would have amounted to almost half the amount of a new coffee maker. (my shipping and the $25)

Found a second hand one for $10 and it is still working, after over a year of use in my kitchen.

laura k said...

$25 for return shipping?? Yikes! Robbery.

This machine retailed for about $100, so $18 for shipping was worth it (though annoying).

Good job finding one used. Do you also use an electric perc, or is it some other method?

sassy said...

The one I found is a drip and I also have a lovely metal Bodum which is great (especially when traveling)

My original Cuisinart was around $100+ also but by the time I would have paid shipping to and from the cost would have been at least $50.

When I purchase something like that for $100 I expect it to last more than a year, (call me old fashioned). The coffee maker I had before that was a Braun and it lasted 15 years. Wanted to get another Braun but could not find one.

laura k said...

Thanks, Sassy. Same here. Unfortunately if you bought the Braun today it would be very unlikely to last more than a few years. Braun used to be a high quality brand, but is now crap like everything else. :(

impudent strumpet said...

My cheapo proctor-silex drip machine lasted me 10 years, until I somehow managed to accidentally throw the basket down the garbage chute without noticing. #LeastImportantThing

laura k said...

Ten years and would have been more, that's impressive. Still, I wonder if the same item purchased today... etc.

Didn't seem #LeastImportantThing to me!

impudent strumpet said...

So when you were saying that things aren't made to last as long as in the past, you meant that they're worse now than even just 10 years ago? I was interpreting it as an earlier past.

laura k said...

So when you were saying that things aren't made to last as long as in the past, you meant that they're worse now than even just 10 years ago?

Yes. It's gotten progressively worse, even in the last five years. It's my observation, confirmed by observations of people who study the growing trash problem, that the cycle of disposability has continued to shorten. Things made 10 years ago were not as durable as things made 25 years ago, but things made three years ago are even less durable than those made 10 years ago.

In the earlier post, I referred to the Aerobed. The Aerobed we bought in 2005 was sturdier and more durable than the one we bought in 2010. As soon as we opened the box, we could feel it was made of flimsier plastic. It was also a bit smaller. It was *more* expensive. And it lasted for 1/3 of the uses. (The 2005 Aerobed lasted for about 15-20 uses.) Just one example, of course, but I believe it's being repeated all over the first world.

impudent strumpet said...

That's interesting. I haven't replaced enough things with things of equal price point in the last 10 years to notice.

I did hear a TV repair guy on the radio the other day saying that newer flat screen TVs tend to break down rather quickly. I was considering replacing my (perfectly functional, 8-year-old) CRT TV with a flat screen just because I can barely lift the CRT, but if it's likely to break down quickly I may as well let my old TV live out its lifespan.

allan said...

Since we use our TV almost exclusively for baseball and movies, a big hi-def screen would be great. And L has posted before (maybe only briefly or in comments) about expensive flat-screen TVs lasting only a few years.

laura k said...

I may as well let my old TV live out its lifespan.

That's what I'm thinking. We (stupidly?) bought a new CRT when we moved to Canada. LCDs and plasmas still seemed really expensive, so we bought a new Sony CRT, weighs a ton. Now it seems so old-fashioned - but it works - and it's here. We'll probably stick with it until it dies.